Cloudops Engineer

Ubona Technologies (www.ubona.com) is a Bangalore based SaaS startup providing full stack Customer

Conversation Products to Large Enterprises. Ubona’s mission is to bring in a new era of Consumer

Communication using AI/ML technologies and bring efficiencies & reduce friction in the last mile

communication between Enterprises and their customers. Our innovative solutions are state of the art, first

of its kind and successfully working in very large consumer environments powering millions of

interactions daily. Ubona’s cloud-based software service stack comprises of Cloud Telephony and Cloud

Contact Center, Omni-Channel Automation Bots, and Call & Speech analytics engine. Our customers

include large banks, insurance companies, NBFCs, E-commerce ventures and Telecom operators.

By culture, Ubona is a start-up, with non-hierarchical structure, which works with very high zeal of

creating something exceptional and believes in the cultures of openness, respect, and reward. We are

looking for technically strong and energetic people to manage & support our cloud infrastructure.

Your role will be:

 Manage & support the hybrid cloud infrastructure deployed in AWS, Azure, colocation DCs.

 Provide production support, monitoring and troubleshooting to ensure 99.99% uptime for the

platform.

 Own and resolve technical and operational issues with RCA and drive end to end technical resolution

of critical incidents by coordinating with the other teams.

 Work closely with infosec & engineering team to conduct security audits & certifications.

You will need:

 2+ years of experience of managing production infrastructure & SaaS platforms deployed in public

clouds and data centers.

 Worked in public clouds like AWS/Azure and knowledge of IaaS/PaaS to administer, monitor and

troubleshoot services

 Linux system administration and managing LAMP stack and opensource tools like Nginx, Tomcat.

 Bash/Python scripting for automating repetitive tasks.

 Incident mgmt. for 24x7 services – identification, debugging, root case analysis and escalation.

 High degree of ownership and passion to solve problems, drive high uptime of scalable financial

grade services.

 Ability to quickly learn new skills, work with other teams/partners

 Good to have:

o Experience of using security services such as WAF, NGFW, Security Hub, Trusted Advisor

and mitigating vulnerabilities for cloud security standards.

o Past exposure of managing VoIP, webRTC and familiarity with tools like Asterisk &

FreePBX.