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#Looking for candidates

Virja Placement | Urgent Requirement Software Engineer

Anonymous author | 3mon

Urgent Requirement DFT ENGINEER, Physical Design, Design Verification, frontend Developer, Lead Full stack Developer, Product Manager, Senior Backend Devloper, Senior Software Engineer Backend, Sr Data Scientist, Big Data Engineer, Power BI Engineer, Software Engineer All the IT Related Jobs are here City wise Click on this link search and Apply your dreamfull Jobs https://optimhire.com/?ref_code=kuldeep-singh-parmar&source=li
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#Looking for candidates

Real Time Data Services | Looking for Freshers and Experienced Candidates for Cloud Telephony in Acefone Software Pvt Ltd

Anonymous author | 3mon
Designation: Cloud Telephony Engineer (DES_45) Office Location: Gurugram (Regional Office) Position description: As a Cloud Telephony Engineer, you will be the first point of contact for all the customers when they need any assistance with our Cloud Telephony Services. You will be responsible for responding to their issues and complaints within the specified TAT and providing splendid customer service in a friendly and courteous manner. The ideal candidate will have a good command over English and Hindi language, thinks on the go with an ability to communicate fluently. Primary Responsibilities: Taking ownership of the complaints, requests raised by the clients through chats, calls and emails Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required Ensuring proper documentation of the issue and resolution Ensuring that all Company Policies and Procedures are followed while communicating with the customers Understanding the client requirements and then customizing the product/ services as per their needs Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience Expedite the resolution of customer problems and complaints to clients maximize satisfaction Maintaining relationships with all existing clients. Ensuring proper servicing and after sales support to clients Reporting Department: Cloud Telephony (DEP_84) Educational qualifications preferred Category: Technical Diploma/Technical Course Degree: Bachelor of Technology - BTech, Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Bachelor of Science - B.Sc Academic score: 60% Institution tier: Tier II & III Industry: IT/SaaS/ Cloud Telephony Years of experience: 0 to 3
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