#Looking for candidates
Virja Placement | Customer support Executive
Anonymous author | 5monJob Description
Company : Daily Rounds
Job Title : Customer Support Executive
Vacancies : 12
Location : Bangalore
Working : Work from office
Industry : Healthcare
Functional Area :
Roles & Responsibilities :
WHAT WOULD YOU BE DOING HERE
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Knowing our product, processes, and policies inside and out so that you can provide the customer with high-quality responses
Acknowledging and resolving customer queries through various channels within the shared time limits
Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution
Providing feedback on the efficiency of the customer service processes
Ensure customer satisfaction and share customer feedback for product and process improvement with the management
Recognize, document, and alert the management of trends in customer queries
THE BEST FIT CANDIDATE WOULD HAVE
Proven customer support experience or any other customer-facing experience
Strong phone contact handling skills and active listening
Ability to write professional emails
Customer orientation and empathy
Pattern recognition skills to identify trends
Willingness to continuously learn about the product, processes, and policies
Salary Range : 300000.00-400000.00
Exp Required : 0.00-1.00 Years
Age Limit : 20-25 Years
Minimum Education : Graduation
Primary Language : English
Previous Industry Experience :
Healthcare
Previous Functional Area :
OTHERS
Customer Handling Experience : Both B2B/B2C
Team Handling Experience : Individual Contributor
https://www.flyvheel.com/i?s=NzQzfDIzNDExfDY==&refer_id=ODAyMzk=