#Discussion
Customer support Executive
Anonymous author | 7monJob Description
Company : Daily Rounds
Job Title : Customer Support Executive
Vacancies : 12
Location : Bangalore
Working : Work from office
Industry : Healthcare
Functional Area :
Roles & Responsibilities :
WHAT WOULD YOU BE DOING HERE
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Knowing our product, processes, and policies inside and out so that you can provide the customer with high-quality responses
Acknowledging and resolving customer queries through various channels within the shared time limits
Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution
Providing feedback on the efficiency of the customer service processes
Ensure customer satisfaction and share customer feedback for product and process improvement with the management
Recognize, document, and alert the management of trends in customer queries
THE BEST FIT CANDIDATE WOULD HAVE
Proven customer support exper