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Customer support Executive

Anonymous author | 3mon

Job Description Company : Daily Rounds Job Title : Customer Support Executive Vacancies : 12 Location : Bangalore Working : Work from office Industry : Healthcare Functional Area : Roles & Responsibilities : WHAT WOULD YOU BE DOING HERE Maintaining a positive, empathetic, and professional attitude toward customers at all times Knowing our product, processes, and policies inside and out so that you can provide the customer with high-quality responses Acknowledging and resolving customer queries through various channels within the shared time limits Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution Providing feedback on the efficiency of the customer service processes Ensure customer satisfaction and share customer feedback for product and process improvement with the management Recognize, document, and alert the management of trends in customer queries THE BEST FIT CANDIDATE WOULD HAVE Proven customer support exper
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